Frequently Asked
Questions

Please allow 1-2 business days (excluding major holidays and weekends) for your order to be processed for shipping. After your order is shipped, you will be emailed a tracking number. We make every effort to fulfill orders as quickly as possible.

That depends. Because we do everything we can to deliver your TP as quickly as possible, making changes may not be an option. But we'll always do our best to help you out! Please email us at help@bimbamboopaper.com .

Once you have placed your order on the website, you should receive an automated email confirming your order. Please be sure to check your ‘junk’ or 'spam' folder if you don’t receive the email. Once your order has shipped and is on the way to you you will receive a second email with your tracking number. You will receive a last email once your order is completed. Please note it can take 1-2 business days for your order to process and be passed on to the shipping courier.

We have many tutorials on how to use your subscription from changing your credit card, to changing your order date, to canceling. Click here to get the help tutorials.

Make sure you've signed up by clicking the link here. Chances are you went through our checkout process but haven't made an account. If you still have issues, please email us at help@bimbamboopaper.com

It’s easy to earn rewards for being a champion of tree-free TP and other paper products.

Step 1: JOIN Sign up for an account with Bim Bam Boo. (We’ll give you 200 points just for that!)

Step 2: EARN You’ll earn additional points every time you shop, and for joining us on Instagram

- Get 5 points for every $1 spent

- Get 50 points when you follow us on Instagram

Step 3: REDEEM You can redeem your points whenever you’re ready, your rewards points never expire! - Get a $5 coupon when you reach 500 points

- Get a $10 coupon when you reach 1000 points

VIP BONUS: Spend over $200 with us in a year and you’re in for a special, zero-waste gift :-)

It’s pretty simple: Send a friend $10, and get $10 in return. All in the name of wiping away deforestation.

Step 1. JOIN Get started by signing up for an account with Bim Bam Boo.

Step 2. REFER Send your friends a $10 coupon toward their first purchase at Bim Bam Boo.

Step 3: REWARD When they redeem their coupon, you’ll get $10 off in return.

All our paper products are made of FSC Certified bamboo, organically grown and harvested in China.

To start with, because it is a renewable resource that doesn’t contribute to deforestation. Bamboo is a fast growing grass, capable of growing 3 feet in 24 hours. It requires less chemical processing than tree-based tissue because its fibers are naturally antibacterial. Most importantly bamboo requires no fertilizer, little water, and regenerates after cutting–so the more it's harvested, the faster it grows! Read more about the benefits of bamboo on our blog.

Our products are manufactured in China, where our bamboo is grown and harvested.

Our bamboo is harvested from a privately owned grove, located on the same grounds as our paper plant (this eliminates added carbon-costs for transportation of materials).

Historically speaking, the Chinese are bamboo pulping experts. Their use of bamboo as an alternative fiber goes back almost 5,000 years, and their lands are home to rich bamboo resources (including the fastest growing varieties). Bim Bam Boo has forged manufacturing partnerships with some of China’s best factories. Not only are they on the cutting-edge of alternative-fiber manufacturing, but they believe in humane practices for both their employees, and the earth.

Sure thing! Our certifications include:

- FSC (Forest Stewardship Council) Certified for sustainably sourced fiber products

- Elemental Chlorine-Free (ECF)

- ISO 9001 (Quality Management)

- USDA Certified 100% bio-based product

Because we’ve put years of research and product development into our product to make it better for you. Most traditional TP is not created with your health in mind and is often made with bleaching agents, formaldehyde, and some known carcinogens. Bim Bam Boo is vegan & cruelty free—we don't use harsh chemicals or fragrances. Our toxin-free formula is also hypoallergenic and lint-free. But it’s not just good for you, it feels velvety smooth and is gentle on sensitive skin!

It sure is! Bim Bam Boo breaks down easily in all disposal systems, including compostable toilets and septic systems. We’ve even written a blog post about it.

We do our best to avoid plastics, but it depends on the product and where you buy it.

Online TP: When ordering our toilet paper online, your shipment arrives completely plastic-free. Each roll of TP is individually wrapped in tissue paper and shipped in a cardboard box, both which are recyclable. Plus, the tape is plastic-free!

Online or in-store paper towels: Paper towels are packaged in an outer film packaging made out of a soft-plastic (LDPE 4). It’s recyclable anywhere what accepts #4 plastics. Woo recycling!!

In-store TP: Our TP packaged for retail has an outer film packaging made out of a soft-plastic (LDPE 4). The soft plastic packaging and our individually tissue-wrapped rolls are recyclable in municipalities that accept tissue paper and #4 plastics. Woo recycling!!

Online or in-store Facial tissues: Our tissue boxes are made from recycled paper and are completely recyclable.

You betchya! We wouldn't dare cut down a new tree to make our rolls–as we say, "they're good to their core!" Not only are they recyclable, they’re up-cylable: check out some of our fun projects on Pinterest!

We use ECF (Elemental Chlorine Free) processing to whiten our tissue–it includes hydrogen peroxide as the primary compound, but also includes oxygen and chlorine dioxide. Learn more about our whitening process here.

Testing has found that Bim Bam Boo’s quality will stay intact for a minimum of 5 years the purchase date. But based on our chats with researchers in the field, they believe as long as the TP is kept in a dry place outside of direct sunlight, it will not degrade or expire.

Bim Bam Boo products are not tested on animals. Additionally, our vegan formula uses pectin (sourced from fruits/vegetables) vs animal derived gelatin as a binding agent nor utilize any animal-derived ingredients.

Bim Bam Boo's facility and manufacturing process does not use carbon disulfide. As you may know, this dangerous chemical is often used to transform bamboo into a textile. Pulping bamboo into paper requires minimal processing of the pulp, and is far cleaner than the fashion/fabric industry.

Bim Bam Boo tissue is made with a proprietary blend of bamboo pulp and water, naturally-derived conditioners (to improve softness and strength), hydrogen-peroxide and pectin-derived gelatin. It DOES NOT contain methylisothiazolinone or benzisothiazolinone.

Currently, we ship to the contiguous United States which excludes Alaska and Hawaii. We do not ship to PO boxes or APO/FPO addresses. International shipping is not currently available for Bim Bam Boo products…but we are hard at work on that. We hope to offer our products to our pals outside the US in the near future.

Shipping times depend on your location. Packages ship to the address provided in your order. If you live down the street from us in Minneapolis, you’ll get it faster than if you live in the Florida Keys. We primarily ship with USPS and UPS. They quote (but do not guarantee) 2-8 days for domestic deliveries.

Absolutely. Once your order has shipped, you will receive an email containing the tracking information and instructions. Please note it can take 1-2 business days for your order to process and be passed on to the shipping courier.

Unfortunately, due to the nature of the product, we do not accept returns.

If your order is lost or damaged, please email us at help@bimbamboopaper.com with any photos you may have and we'll make sure you're taken care of.